Grow your Digital Business with improved User Experience.

With UX research you get valuable insights from your users, make sure your ideas are spot on target or simply verify new customer experience ideas.

  • About UX Research
  • Why ExtraHut
  • How we work
  • Services
  • Team
  • Clients
  • Contact us

3R9A0078.jpg
Research lies at the very heart of efficient UX
Experience research has the power to change your business. It's essential for early products to grow and mature businesses to scale.
Who can gain with UX research
Abandoned shopping carts, low conversion rates, users losing the flow, or maybe confusing product categories? We can carry out: an audit, analyze the data, connect analytical tools, conduct A/B tests or prepare card sorting.
Do you have a lot of ideas but don't know where to start? Or are you looking for a concept for a new product? Do you want to stand out from the competition? We are able to: prepare ideation and brainstorming workshops, in-depth interviews, competitive analysis and benchmarking.
Do you want to implement new features, have product-improving ideas, or enjoy a competitive product? We can: audit your current product, interview users, analyze competing solutions and provide you with valuable benchmarks.
Not sure if your offer will reach the right customer group? Having trouble identifying the needs of your users? We can carry out interviews and focus groups to find out the exact needs of each customer segment and tailor the real solutions needed.
Do you want to redesign your product, make improvements, changes? Add new solutions or explore competing solutions? We can conduct an audit, analyse the competition, carry out user testing to validate current problems, organise workshops to develop new ideas and make appropriate recommendations.
Struggling with multiple accessibility requirements? We will carry out an expert audit of WCAG 2.1.
Why invest in UX reserach
When to start planning research
Make sure what your users' needs are and what business assumptions you want to meet. This will be helped by in-depth interviews where you will explore your customers' motivations and workshops where you will creat product concepts and roadmaps. This will help you save time on designing solutions, because your goals will already be defined.
During the design process, different concepts may emerge that are worth testing with users, and if you're not sure which of two solutions to choose, A/B testing will help.
Save money and development time by implementing solutions that have been tested before, thus avoiding corrections in subsequent stages. User testing on the protoypes will help you quickly resolve questionable issues.
It is useful to validate the implemented solutions, maybe the site needs small improvements? At the beginning it is recommended to conduct an expert audit, plug in analytical tools to observe how the website traffic looks like. You can quickly and inexpensively check how users evaluate the site by sending a short survey.
Full service
Available in 18 countries
Proffesional approach

We are part of UXF ─── research community

UXfellows is global network of experienced user research companies. International UX Reasearch made easy.

LP_research_map_v2.png

How we work

Identify your product or idea to select suitable research methods.
Recruit participants based on screener and preparation of the research guide.
Carry out UX research sessions on-site or online.
Analyse the material and creating report with conclusions and recommendations.
Our research services
We select appropriate methods, individually for each project. See what we can do to make your product better.
Qualitative research methods
is methodology used to answer questions and understand the motivetions, thoughts, and attitudes of target users
Expert evaluation, through which we will check the usability of the service/application and compliance with good design practices. Our experts will go through the same processes and tasks as regular users of the product. Value: the audit will identify any areas that are worth improving, redesigning, or analyzing more deeply.
Competitor analysis and benchmarking is a review of various websites, applications, systems. In competitive analysis, we review and compare similar products to analyze the market and the features they use. In benchmarking, we look for interesting and inspiring solutions from different industries. Value: it helps to know the condition of solutions in the market and build competitive advantages; and with benchmarking we design interesting interface elements according to modern standards.
meetings with current and/or potential users will help us deeply understand the target user and get to their needs, motivations or problems. The research is conducted on a scenario basis. Value: understanding user's needs is key in user-centered design, the conclusions of the research are used to develop appropriate user paths, personas and help create better products. IDI can be conducted independently, or as a supplement to testing or eye-tracking.
A moderated conversation with a group of 5-10 participants in which the facilitator asks the group a set of questions on a specific topic. It’s helpful tools to explore attitudes, beliefs, desires and reactions to concepts or projects. Value: research helps to discover, needs and potential directions of product development.
Workshops are structured meetings with customers or users that help gather product knowledge and develop, for example, a business model canvas, value proposition canvas, or user journey map to ensure that all design processes are thought through and addressed appropriately. Value: good basis for further design work, the resulting materials help everyone to better understand the product, business goals, user, and their needs.
Testing with users of first ideas / design concepts to validate initial solutions for example for navigation or information architecture. Value: quick and inexpensive testing that gives first feedback, avoids mistakes at the next design stage.
Usability testing is to see if a product is usable. These tests are useful for designing new solutions or functionality and for redesign. Value: we catch bugs that we are able to fix even before the development stage, we propose recommendations of changes so that the product is constantly improved.
Quantitetive research methods
is the process of collectiong and analyzing objective, numerical data from varioustypes of research
Surveys collect quantitative data on user interaction and experience with a website or digital product. This data often complements website analytics and UX metrics (A/B testing, heatmaps, etc.). Value: surveys are a cheap and quick method to gather information from a large group of users
Transforms raw quantitative data into valuable user and product information. Value: hard data provides up-to-date knowledge and allows you to check conditions and compare values before and after changes.
Is a method of comparing two design variants (e.g., contact form). Value: these tests allow us to quickly resolve design doubts and achieve the purpose goal more efficiently.
The method is used to build information architecture, navigation, or product categories that are intuitive to users, especially for complicated websites and apps. Value: you will gain confidence that all information and functionality are understandable and appropriately named, and users do not feel lost.
Eyetracking is a research method using a device that records eye movement - an eyetracker. Is based on measuring where the gaze is focused or the movement of the eye while searching a website. Used especially in projects where a large role is played by their visual form and to compare two versions of the same site, elements. Value: Thanks to this we will know the weaker places of the tested product.

Our research team

Patrycja

Patrycja

UX Research Lead

Tomasz

Tomasz

Head of UX

mobile: +48 606 676 151

tomasz.kulczycki@extrahut.com

LinkedIn

Lidia

Lidia

UX Researcher/Business Analyst

Marek

Marek

UX Designer/Researcher

Marta

Marta

UX Designer/Researcher

Krystian

Krystian

UX Designer/Researcher

Krzysztof

Krzysztof

Business Development Manager

krzysztof.zdunczyk@extrahut.com

LinkedIn

Krzysztof

Krzysztof

Business Development Manager

krzysztof.jurkowski@extrahut.com

LinkedIn

3R9A0336.jpg

3R9A0309.jpg

3R9A0393.jpg

3R9A0690.jpg

Our Clients

Grenton PL — TicketCounter NL — insureQ DE — ZAiKS PL — NordicTechHouse SE — BusyLamp DE — Holo4labs PL — DMARCSaaS NL — Plan.net DE — eSecure PL — eWinner PL — Conversion UK — TAP SA — 

Grenton PL — TicketCounter NL — insureQ DE — ZAiKS PL — NordicTechHouse SE — BusyLamp DE — Holo4labs PL — DMARCSaaS NL — Plan.net DE — eSecure PL — eWinner PL — Conversion UK — TAP SA — 

Coffee anyone?
dariusz_sawicki.png

Dariusz — Chief Operating Officer

mobile: +48 603 607 517

dariusz.sawicki@extrahut.com

LinkedIn

Fill out the form.
Name
Professional email
Phone (optional)
Message
Sienkiewicza Street, 15-005 Bialystok, e-mail: hello@tenderhut.com) and its subsidiaries for the following purposes: replying to the submitted inquiry and marketing communication via electronic and traditional means of communication.

Grow your Digital Business with improved User Experience.

With UX research you get valuable insights from your users, make sure your ideas are spot on target or simply verify new customer experience ideas.

  • About UX Research
  • Why ExtraHut
  • How we work
  • Services
  • Team
  • Clients
  • Contact us

3R9A0078.jpg
Research lies at the very heart of efficient UX
Experience research has the power to change your business. It's essential for early products to grow and mature businesses to scale.
Who can gain with UX research
Abandoned shopping carts, low conversion rates, users losing the flow, or maybe confusing product categories? We can carry out: an audit, analyze the data, connect analytical tools, conduct A/B tests or prepare card sorting.
Do you have a lot of ideas but don't know where to start? Or are you looking for a concept for a new product? Do you want to stand out from the competition? We are able to: prepare ideation and brainstorming workshops, in-depth interviews, competitive analysis and benchmarking.
Do you want to implement new features, have product-improving ideas, or enjoy a competitive product? We can: audit your current product, interview users, analyze competing solutions and provide you with valuable benchmarks.
Not sure if your offer will reach the right customer group? Having trouble identifying the needs of your users? We can carry out interviews and focus groups to find out the exact needs of each customer segment and tailor the real solutions needed.
Do you want to redesign your product, make improvements, changes? Add new solutions or explore competing solutions? We can conduct an audit, analyse the competition, carry out user testing to validate current problems, organise workshops to develop new ideas and make appropriate recommendations.
Struggling with multiple accessibility requirements? We will carry out an expert audit of WCAG 2.1.
Why invest in UX reserach
When to start planning research
Make sure what your users' needs are and what business assumptions you want to meet. This will be helped by in-depth interviews where you will explore your customers' motivations and workshops where you will creat product concepts and roadmaps. This will help you save time on designing solutions, because your goals will already be defined.
During the design process, different concepts may emerge that are worth testing with users, and if you're not sure which of two solutions to choose, A/B testing will help.
Save money and development time by implementing solutions that have been tested before, thus avoiding corrections in subsequent stages. User testing on the protoypes will help you quickly resolve questionable issues.
It is useful to validate the implemented solutions, maybe the site needs small improvements? At the beginning it is recommended to conduct an expert audit, plug in analytical tools to observe how the website traffic looks like. You can quickly and inexpensively check how users evaluate the site by sending a short survey.
Full service
Available in 18 countries
Proffesional approach

We are part of UXF ─── research community

UXfellows is global network of experienced user research companies. International UX Reasearch made easy.

LP_research_map_v2.png

How we work

Identify your product or idea to select suitable research methods.
Recruit participants based on screener and preparation of the research guide.
Carry out UX research sessions on-site or online.
Analyse the material and creating report with conclusions and recommendations.
Our research services
We select appropriate methods, individually for each project. See what we can do to make your product better.
Qualitative research methods
is methodology used to answer questions and understand the motivetions, thoughts, and attitudes of target users
Expert evaluation, through which we will check the usability of the service/application and compliance with good design practices. Our experts will go through the same processes and tasks as regular users of the product. Value: the audit will identify any areas that are worth improving, redesigning, or analyzing more deeply.
Competitor analysis and benchmarking is a review of various websites, applications, systems. In competitive analysis, we review and compare similar products to analyze the market and the features they use. In benchmarking, we look for interesting and inspiring solutions from different industries. Value: it helps to know the condition of solutions in the market and build competitive advantages; and with benchmarking we design interesting interface elements according to modern standards.
meetings with current and/or potential users will help us deeply understand the target user and get to their needs, motivations or problems. The research is conducted on a scenario basis. Value: understanding user's needs is key in user-centered design, the conclusions of the research are used to develop appropriate user paths, personas and help create better products. IDI can be conducted independently, or as a supplement to testing or eye-tracking.
A moderated conversation with a group of 5-10 participants in which the facilitator asks the group a set of questions on a specific topic. It’s helpful tools to explore attitudes, beliefs, desires and reactions to concepts or projects. Value: research helps to discover, needs and potential directions of product development.
Workshops are structured meetings with customers or users that help gather product knowledge and develop, for example, a business model canvas, value proposition canvas, or user journey map to ensure that all design processes are thought through and addressed appropriately. Value: good basis for further design work, the resulting materials help everyone to better understand the product, business goals, user, and their needs.
Testing with users of first ideas / design concepts to validate initial solutions for example for navigation or information architecture. Value: quick and inexpensive testing that gives first feedback, avoids mistakes at the next design stage.
Usability testing is to see if a product is usable. These tests are useful for designing new solutions or functionality and for redesign. Value: we catch bugs that we are able to fix even before the development stage, we propose recommendations of changes so that the product is constantly improved.
Quantitetive research methods
is the process of collectiong and analyzing objective, numerical data from varioustypes of research
Surveys collect quantitative data on user interaction and experience with a website or digital product. This data often complements website analytics and UX metrics (A/B testing, heatmaps, etc.). Value: surveys are a cheap and quick method to gather information from a large group of users
Transforms raw quantitative data into valuable user and product information. Value: hard data provides up-to-date knowledge and allows you to check conditions and compare values before and after changes.
Is a method of comparing two design variants (e.g., contact form). Value: these tests allow us to quickly resolve design doubts and achieve the purpose goal more efficiently.
The method is used to build information architecture, navigation, or product categories that are intuitive to users, especially for complicated websites and apps. Value: you will gain confidence that all information and functionality are understandable and appropriately named, and users do not feel lost.
Eyetracking is a research method using a device that records eye movement - an eyetracker. Is based on measuring where the gaze is focused or the movement of the eye while searching a website. Used especially in projects where a large role is played by their visual form and to compare two versions of the same site, elements. Value: Thanks to this we will know the weaker places of the tested product.

Our research team

Patrycja

Patrycja

UX Research Lead

Tomasz

Tomasz

Head of UX

mobile: +48 606 676 151

tomasz.kulczycki@extrahut.com

LinkedIn

Lidia

Lidia

UX Researcher/Business Analyst

Marek

Marek

UX Designer/Researcher

Marta

Marta

UX Designer/Researcher

Krystian

Krystian

UX Designer/Researcher

Krzysztof

Krzysztof

Business Development Manager

krzysztof.zdunczyk@extrahut.com

LinkedIn

Krzysztof

Krzysztof

Business Development Manager

krzysztof.jurkowski@extrahut.com

LinkedIn

3R9A0336.jpg

3R9A0309.jpg

3R9A0393.jpg

3R9A0690.jpg

Our Clients

Grenton PL — TicketCounter NL — insureQ DE — ZAiKS PL — NordicTechHouse SE — BusyLamp DE — Holo4labs PL — DMARCSaaS NL — Plan.net DE — eSecure PL — eWinner PL — Conversion UK — TAP SA — 

Grenton PL — TicketCounter NL — insureQ DE — ZAiKS PL — NordicTechHouse SE — BusyLamp DE — Holo4labs PL — DMARCSaaS NL — Plan.net DE — eSecure PL — eWinner PL — Conversion UK — TAP SA — 

Coffee anyone?
dariusz_sawicki.png

Dariusz — Chief Operating Officer

mobile: +48 603 607 517

dariusz.sawicki@extrahut.com

LinkedIn

Fill out the form.
Name
Professional email
Phone (optional)
Message
data typed in above by TenderHut plc (110 Sienkiewicza Street, 15-005 Bialystok, e-mail: hello@tenderhut.com) and its subsidiaries for the following purposes: replying to the submitted inquiry and marketing communication via electronic and traditional means of communication.